Customer Services
Phone services
We at Feldbaum + Vogt GmbH offer our customers technical assistance and advice to our customers by phone during weekdays from 8:00 to 17:00.
We guarantee a fast and reliable processing.
Remote maintenance and analysis
- Optimization management
- Manufacturing processes
- Functions, analyzing problems and disorders
- Product quality
- Project cycles
- Project management
- New machines
Existing machines (expansion, modernization, retrofitting)
If the delivered Feldbaum + Vogt GmbH System has a remote control module in the machine, it can be used with the customer to analyze or fix any problems online.
Technical field services
We supply our solutions to all parts of the world. Feldbaum + Vogt GmbH is characterized by technical expertise and in-depth process engineering knowledge.
The following services are offered by our “Technical Field Services”:
- Service calls worldwide
- Installation and optimization of our systems at the customer site
- Repair of our systems
- Assistance in technical and procedural matters
- Support/production support on site
- Maintenance of our systems
- Training
Training
Use of our solutions correctly allows the maximum value of the production. Our target group oriented training courses are created for specific projects in cooperation with our customers. The handling of our machines are can be trained in our premises using simulation and real-life systems. On-site at our customer by using the production machine a real-life training can be conducted.
Parts and Repair
To respond as fast as possible to customer needs is our priority in the procurement of spare parts and repairs. We create custom spare parts offers and ensure rapid repair turnaround.
Spare parts lists are always in the technical documentation of the systems supplied to enable the customer to order the right spare part quickly and safely according to needs.
Our phone services will help and support to process any order without delays.
